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The Shipping Process

CHOOSE YOUR SWEET TREATS.

WE'LL SHIP THEM TOUT DE SUITE.

ENJOY SUCRÉ AT HOME, NATIONWIDE!

GENERAL SHIPPING INFORMATION

Sucré delivers within the continental United States only. As Sucré products are perishable, we do not currently ship to Puerto Rico, Alaska, or Hawaii. After you have selected your items, you will select your preferred delivery date. Shipping costs are calculated after the delivery address has been provided, and are based on weight and destination. Once your shipping label has been created, you will receive a receipt and tracking notification via email, through which you may track your order’s delivery. 

Shipments are made Monday through Thursday during business hours. To ensure your order arrives in the best condition, we only offer UPS Next Day Air® and UPS 2nd Day Air®. We do not ship on Fridays, Saturdays, or Sundays. Please note our shipping schedule:

If you order by noon Monday, the earliest shipping is Tuesday.

If you order by noon Tuesday, the earliest shipping is Wednesday.

If you order by noon Wednesday, the earliest shipping is Thursday.

If you order by noon Thursday – noon Sunday, the earliest shipping is Monday.

Once a package has left our facility, Sucré does not assume responsibility for any issues that arise due to delivery time. In addition, shipping options depend on seasonal temperature, and unexpected weather delays may affect timelines, shipping dates, and delivery dates. 

To facilitate delivery, please provide apartment, suite, or hall number in your selected delivery address, as well as other pertinent delivery information in the “Additional Information” section.

 

SEASONAL DELIVERIES

Due to the perishable nature of our products, Sucré orders are cold packed May through October, to keep products cool, at no extra cost to our customers. Sucré orders are not cold packed from November through April.

HOLIDAY DELIVERIES

Deliveries made during holidays are based on UPS business hours. Any questions about holiday deliveries should be directed to Sucré at customerservice@sucrenola.net.

GIFT OPTIONS

When ordering a gift, we offer the complimentary option of including a customized message. We do not provide gift receipts, nor do we include receipts for orders in Sucré packages. Receipts for purchases are sent via email only. 

QUESTIONS AND CONCERNS

We appreciate your support of Sucré and our products! Please contact us at customerservice@sucrenola.net with any questions or concerns. If you are inquiring about a return, exchange, or refund, providing us with a detailed description (and, if possible, a photograph) of your order and concern will help us address your issue. 

three adorable children pressing their faces against the bakery case trying to decide which delicious treat to get

Are You Local?

We offer in-store pickup for locals if you order through our Square app. Just select the drop down “local pickup” under the Sweet Shop tab. 

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